Job Details

FTTX Installer
Pavlov Media
The FTTX Installer is responsible for the installation, support, and troubleshooting of fiber equipment and LVC in both commercial and residential buildings along Pavlov Media's fiber backbone. This role also includes the installation of fiber enclosures.

Primary Responsibilities:

• Maintain a customer-first approach to ensure exceptional customer satisfaction.
• Travel to assigned sites to complete work orders as needed.
• Consistently share information and feedback with internal teams.
• Handle calls, emails, and work orders from Pavlov Media HQ.
• Demonstrate effective troubleshooting skills and apply them as necessary.
• Read and understand network diagrams and technical manuals.
• Communicate with homeowners regarding installation preferences and address any concerns.
• Ensure network quality meets Pavlov Media's high standards.
• Install CCG fiber in residential homes from underground vaults.

Desired Skills:

• "Customer First" service-oriented approach.
• Professional communication, appearance, and demeanor.
• Strong time-management, prioritization, and multitasking abilities.
• Reliable and responsible team player.
• Solid problem-solving skills with the ability to adapt quickly to changing processes, procedures, and priorities.
• Proficiency in LVC and fiber optic installations in both commercial and residential settings.
• Ability to mechanically or fusion splice fiber optic cables.
• Aptitude for interpreting, maintaining, and creating fiber optic splice maps.
• Proven ability to troubleshoot connectivity issues.
• Ability to assemble fiber enclosures and cans, and fasten them securely to building structures.
• Strong understanding of networking devices and wireless access points.

Experience and Requirements:

• 1-2 years of experience in LVC and/or fiber installations.
• 1-2 years of troubleshooting experience with networking issues.
• Knowledge of grounding techniques, Cat5, fiber optics, and LAN/WAN networks.
• Ability to stand for extended periods and lift up to 75 pounds.
• Experience using hand tools.
• Valid driver's license and ability to pass a drug test.
• Must be able to travel up to 80% locally with same-day travel, and up to 10% for overnight travel.

About Us:
Come join our rapidly growing team! Pavlov Media is a dynamic company that has been building great networks for over 30 years. Recently named by The Silicon Review as one of the "50 Best Companies to Watch," we are headquartered in Champaign, Illinois, and are one of the nation's largest private providers of broadband services, serving communities in 44 U.S. states.

We offer a competitive benefits package, which includes:

• Medical, Dental, and Vision Insurance starting on day one.
• 3 weeks of PTO.
• Paid holidays.
• 401K with company match.
• Tuition and professional development reimbursement.