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Customer Service Support Specialist II

  2025-01-30     City of Gainesville Florida     Gainesville,FL  
Description:

This is highly skilled, responsible lead work supervising customer support service activities. Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from higher classes by its lack of managerial responsibility and from lower classes by its advanced support service skills and supervisory responsibility in a single service environment. EXAMPLES OF WORK - - ESSENTIAL JOB FUNCTIONS - Depending on area assigned: Coordinates daily operations of staff. Provides support service training to new employees and coordinates special projects with staff. Assists in formulating polices and procedures affecting customer service. Performs performance appraisals. Responds to inquiries and complaints from customers and other agencies in person, by phone, and by mail. Handles complicated complaints. Investigates, researches, and resolves problems in accordance with established policy. Performs duties of a Custome...Support Specialist, Customer Service, Support, Specialist, Service, Operations, Retail


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