Job Details

Manager, Campus Visit Experience (Office of Admissions)

Apply now Job no: 535485
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Academic Advising/Support, Executive/Director/Management
Department: 03020000 - EM-OFFICE OF ADMISSIONS

Classification Title:

MGR, Academic Support Srvcs

Job Description:

The University of Florida is seeking a dynamic leader to serve as the Manager of the Campus Visit Experience in the Office of Admissions. This role plays a critical part in crafting a world-class visit experience that showcases the best of UF, leaving a lasting impression on prospective students and their families.

Key responsibilities include, but are not limited to:

Leadership and Team Management

• Hire, train, and supervise a team of over 50 student tour guides.
• Cultivate a high-energy, professional team culture where students are engaged, confident, and empowered to share their authentic UF experiences.
• Provide ongoing coaching and implement performance management processes that align with area, division, and campus expectations.
• Deliver engaging training programs to ensure student guides can personalize tours at scale, effectively and accurately representing UF's academics, student life, and values.

Daily Campus Visit Operations

• Oversee daily campus visit operations, ensuring all scheduled tours run smoothly and staffing needs are met.
• Maintain a comprehensive and customizable tour program, including traditional daily campus tours and academic-focused experiences that highlight all facets of UF.
• Collaborate with the Welcome Center Admissions Officer to coordinate tour guide staffing for special visit events.
• Serve as the lead customer service expert, training staff and students in hospitality best practices to create a warm and welcoming atmosphere.
• Gain knowledge of admissions to provide presentations as needed or answer general admissions questions to campus visitors via phone, email, and in-person.
• Ensure that front desks (two locations) and student-supported CRM and event preparations are appropriately staffed.

Visit Experience Management

• Manage the visit experience utilizing a CRM system, ensuring accurate data tracking and coding to support prospective student engagement.
• Delegate CRM, email cases, and voicemails for frequent and general admissions-related questions and needs.
• Analyze visit trends and feedback to refine and enhance the tour experience, focusing on prospective student conversions through the funnel.
• Collaborate with leadership to align visit strategies with broader enrollment and admissions goals.

Other Duties

• Perform other duties as assigned by area leadership.

Salary: $57,000 annually

Benefits:

• Health, Dental, and Vision Insurance
• State Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

Minimum Qualifications:

Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.

Preferred Qualifications:

• Proven ability to hire, train, and supervise a team
• Excellent verbal and written communication skills
• Ability to present to audiences in large and small settings
• Demonstrated experience in providing high-quality customer service
• Familiarity with CRM systems, particularly Slate and Salesforce, and other relevant software
• Ability to cultivate a positive and professional team culture
• Strong ability to manage multiple tasks and projects simultaneously, in addition to leading large volumes of visitors
• Skilled in identifying issues and implementing effective solutions
• Flexibility to adjust to changing priorities and environments
• Commitment to ongoing learning and professional growth
• Knowledge of academic policies regarding University Admission for all levels of applicants

Special Instructions to Applicants:

Applicants must upload the following documents to be considered for the position:

• Resume
• List of References

Applications must be submitted by 11:55p.m. (ET) of the posting end date.

Health Assessment Required: No

Advertised: 09 Apr 2025 Eastern Daylight Time
Applications close: 23 Apr 2025 Eastern Daylight Time

The University of Florida is an Equal Employment Opportunity Employer.