Job Details

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OBJECTIVE

The General Manager is responsible for the total revenue growth of City Wide Facility Solutions. This includes managing both the sales and operations teams. You are to develop and maintain relationships with all key customers, including visits, lunches, golf, happy hours, etc. You are the face of City Wide. You will collaborate with your DOOs and Division Managers to ensure our cleaning teams meet customer expectations. If not, you will work with your team to address deficiencies. Ultimately, you are responsible for achieving company sales, retention, and billing goals.

Role Expectations

As the face of the company, you are expected to be a problem solver. VP/Ownership should serve as a coach, not as an operational worker. You will direct your team to execute plans and meet operational and sales targets. VP/Ownership should not work in the business without your oversight, especially during bids, events, meetings, and training sessions.

Daily presence in the office is required. Be the first to arrive and the last to leave to foster a strong corporate culture. While remote work is permitted on weekends and after hours, it is less effective during the week. Work from the office consistently, setting an example for your team.

Essential Functions

1. Sales: Collaborate with the Sales Director to meet activity and sales goals; develop relationships with top customers; conduct regular visits and networking activities; monitor customer satisfaction scores.
2. Team Management: Assist in hiring, training, and managing sales and operations teams; ensure all roles are filled promptly; conduct regular meetings and performance reviews.
3. Customer Relations: Maintain contact with top accounts, ensure high satisfaction, and address issues proactively.
4. Financial Oversight: Review and approve expenses and timesheets; manage P&L responsibilities, including margins and supply costs.
5. Networking & Professional Development: Join industry organizations and participate actively.

Minimum Requirements

• At least 5 years of account management and operational experience in a B2B environment.
• Bachelor's degree in marketing or business.
• Strong operational background with assertiveness, outgoing personality, sense of urgency, and organization skills.