Job Details

Benefits:

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Wellness resources

Training & development

Job Summary

The Member Services Representative - Closer creates a positive experience through customer service excellence. Planet Fitness team members are dedicated to delivering exceptional service for prospective members and members and their guest(s). This position requires a responsible and results driven leader focused on quality assurance and proficiency at closing daily club operations including, but not limited to: Daily Point-of-Sale (POS) reconciliation, cleanliness, retail, stock, and club security.

Essential Duties and Responsibilities

Provide exceptional customer service excellence

Greet members, prospective members, and guests

Consistent and proficient execution of all front desk related activities including:

Operate phones in a friendly manner and assist callers with a variety of questions

Respond to member questions and concerns and resolve in a timely and professional manner

Greet and validate members, guests, and prospects (ensure check ins and account in good standing)

Member account management including but not limited to: enrollment, upgrades, downgrades, cancellations, freezes, account payments, PF App, retail sales, refunds, and membership transfers

Conduct club tours for prospective members

Maintaining a clean and safe club environment through cleanliness, sanitation, and keen awareness

Ensure effective operation and security of the club membership, policy, and property

Qualifications/Requirements

18 years of age or older with High School diploma/GED equivalent

Honesty and integrity

Punctual and reliable

Upbeat, can do attitude

Exceptional customer service skills able to interact in a positive and professional way with members and co-workers

Strong listener: ability to empathize, problem solve, and uphold club policy

Demonstrate diplomacy in all interactions while using appropriate behavior and language

Being coachable

Team player (effortlessly positive and professional with members and colleagues)

Preferences

Customer service and/or point-of-sale (POS) experience

Competitive, results driven individual with experience in fitness and/or sports

Passionate about fitness and health

Business administration and/or financial accounting acumen and/or interest

Physical Demands

Continual standing and walking

Continual talking in person or on the phone

Must be able to lift up to 50 lbs.

May occasionally encounter toxic chemicals

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.