Job Details

Catholic Charities Bureau, Inc., Gainesville Regional Office is seeking a HOP Case Manager. This is a full-time, 35 hour a week (Monday to Friday, 9:00 am to 4:30 pm, with a 30 minute unpaid lunch break), non-exempt position located in Gainesville, FL. The hiring range for this position is $18 to $20 an hour.

To apply please submit a cover letter, application and resume. Catholic Charities is an EEO and e-verify participating agency.

Job Summary

Assess eligibility for financial assistance for persons and families experiencing a recent loss or reduction in income or an increase in expenses and who would benefit from financial assistance per eligibility cycle; enter data and prepare check requests in compliance with grant program and regulatory requirements; provide information and referral for housing, family budgeting, and other services as identified during the intake/assessment process; use interviewing skills and reflective listening to gather information from clients to determine the program that would best assist the client in remaining stably housed; thoroughly and accurately document all information, including case notes and data entry and maintain statistical reports and records for program.

Essential Duties and Responsibilities

• Use program assessment tools to determine client eligibility for services and make appointments for financial assistance for pre-qualified clients.
• Provide case management to clients who meet eligibility requirements.
• Ensure client has presented all necessary and proper documentation required for services requested.
• Develop and implement a housing stability service plan for each client and update and monitor progress as needed or required by funding guidelines.
• Assist clients in setting goals and identifying their immediate needs.
• Conduct regular meetings with clients.
• Responsible for monitoring and evaluating client progress in achievement of service plan goals.
• Coordinates distribution of funds to individuals and families requiring emergency financial assistance by preparing check requests in compliance with grant program and regulatory requirements.
• Maintains clients' records by creating case notes, logging events and progress in a timely manner.
• Coordinate and collaborate with property owners, mortgagers, utility companies and service agencies in the provisioning of services to prevent eviction or cutoff of utilities for clients who qualify for financial assistance.
• Assist with food distribution to clients by asking clients about their need for food during their scheduled appointment. Explain the food distribution program available.
• Provide information, referral, and problem-solving assistance to clients.
• Must strive for objectivity and help clients articulate their thoughts using proven interviewing techniques. Such techniques may include asking open ended questions, asking for clarification and helping a client make connections with information provided and documentation. Caseworkers should also watch for red flags.
• Exhibit sensitivity to the service population's cultural and socioeconomic characteristics.
• Will use active listening techniques, so clients feel heard and understood.
• Maintain up to date and accurate cases files and databases, in accordance with HIPAA and confidentiality requirements.
• Network with other agencies to avoid duplication of services and for referral for services not provided by the Agency.
• Other duties as assigned.

• Consistently demonstrate a positive, friendly, respectful and caring attitude with staff, clients, volunteers and visitors, projecting a welcoming atmosphere to all.
• Organize and prioritize work, be proactive, take initiative, resolve complex problems, follow through, and simultaneously manage multiple priorities.
• Adhere to agency standards of ethical conduct and maintain professional boundaries with staff, volunteers and clients.
• Adhere to agency standards involving the handling of highly confidential and sensitive information.
• Display sensitivity to the served population's cultural and socioeconomic characteristics.
• Attend all Agency meetings as required.
• Participate in in-service activities, training, continuing education, conferences and workshops for professional development and compliance with grant and Agency policies.
• Keep detailed records per Agency and department guidance.
• Correctly enter required information in the prescribed databases, in a timely manner.
• Comply with regulatory, statutory, contractual, grant and Agency standards for timeliness, completeness and accuracy when preparing and maintaining paperwork and required reports.
• Comply with Diocesan and Catholic Charities Bureau, Inc. general policies, regulations, and procedures.

• Must possess professional knowledge of principles of HIV Care & Treatment, professional and cultural competence/sensitivity, compassionate attitude and be familiar with service delivery for HIV positive clients.
• Knowledge of HIV Care & Treatment, professional and cultural competence/sensitivity, compassionate attitude and be familiar with service delivery for HIV positive clients.
• Ability to report to work on time, follow directions from supervisor and accept constructive feedback.
• Effective interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to interact effectively, compassionately, and respectfully with clients, visitors, staff and board members.
• Strong typing and computer skills are required, including knowledge of and proficiency with Microsoft Word, Outlook, Excel, and other software programs.
• Excellent organizational skills and able to perform multiple tasks simultaneously.
• Ability to remain calm and work in a fast-paced environment.
• Ability to organize, prioritize and meet deadlines.
• High level of personal initiative and ability to work with minimal oversight.
• Ability to act calmly in crisis situations and to resolve conflicts in a constructive and effective manner.
• Exceptional interpersonal skills and the ability to foster a cooperative work environment.
• Enthusiasm and the ability to thrive in an atmosphere of constant change.
• Ability to understand and follow agency policies and procedures.
• Ability to learn agency specific software.
• Excellent customer service skills.

• Bachelor's degree in Social Sciences required.
• At least 1 year of experience directly related to the duties and responsibilities specified.

• Clear a Level II background screening.
• Clear a reference check (professional and personal)
• Clear a local background check from the county in which you reside.
• Clear an annual Motor Vehicles Records check.
• Provide proof of and maintain a minimum personal auto insurance according to agency standards.
• Provide a copy of all certifications prior to your first day of employment.
• Clear an E-Verify check.
• Valid Florida state driver's license and reliable car.

• 10% travel is required for this job.
• This position requires that you drive your personal automobile or vehicle on agency business on behalf of Catholic Charities Bureau, Inc. Therefore, you are required to have a current valid Florida Driver's License. Maximum points accumulated on your driving record cannot exceed 6 at any one time for you to be considered as having a good driving record. You are required to carry automobile liability insurance in the amount of at least $50,000 for each person, $100,000 for each accident or occurrence for bodily injury, and $25,000 for property damage.