Job Details

Position Title: Front Desk Receptionist

Position Type: As Needed

What We Do

Oak Hammock at the University of Florida is a leading Life Plan Community in Gainesville, Florida. We offer a full continuum of health care, including independent living, assisted living, specialized memory support, and skilled nursing. Our community offers an unprecedented lifestyle of comfort and convenience with a rich array of services and amenities that are focused on optimal wellbeing.

What You Can Expect From Us

Full Time Employee Benefits include:

University of Florida partnership with community discounts and access to opportunities through the Gator One UF ID Card

OH I CAN! Scholarship and Tuition Reimbursement Programs

Pay Every Other Week

Licensure Reimbursement for Clinical Positions

Health, Dental, and Vision Insurance

Company Paid Short Term Disability

Long Term Disability

401K Retirement and Investing Plan with Company Match

Paid Time Off Accrual

6 Paid Holidays and 1 Additional Floating Holiday

Annual Employee Recognition Gifts

Milestone Service Awards

Helping Hands Emergency Loan Fund

Staff Uniform Credits

Front Desk Receptionist/Concierge

Responsible for the daily operations of reception and concierge services, ensuring smooth function and delivering exceptional customer service to residents, visitors, and team members. This role serves as a central point of contact for communication and coordination, supporting other departments and ensuring excellent customer service in alignment with the community's mission.

Administrative Support and Team Leadership

• Provides welcoming and excellent customer service to all residents, team members and guests. Greets and directs visitors upon arrival.
• Directs incoming phone calls and relays timely messages to the appropriate personnel.
• Answers general questions by providing accurate information.
• Provides "lost and found" services for residents.
• Serves as liaison for administrative offices and appointments.
• Maintains confidentiality of members' personal health information.
• All other duties as assigned.

• High school diploma or equivalent required
• 1 year of experience in customer service, preferably in health-care environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Prefer knowledge of a variety of computer software applications and ability to learn.
• Strong multitasking and organizational skills, with a clear, professional speaking voice.
• Ability to work well with residents, family members, team members, and external partners.
• Must possess a valid Florida's Driver's License and maintain a good driving record.